Zendesk Implementation Program
Looking to set up your customer service operations? Our Zendesk Implementation Program can help! We'll work with you to create a 7-step plan tailored specifically to your needs, and we'll handle all the changes for you. With our help, you'll see a dramatic improvement in your customer service efficiency and satisfaction.
What we set out to do with each Zendesk Implementation
Bridge the gap between now and scalability.
Enable you to realize the investment in your Zendesk.
Allow you to do more with less.
Our Approach to a Zendesk Implementation
How do we get your goals met?
How do we manage change as we take you from old to new processes?
What materials are required to transition your team into their new world?
Outcome of the Review period.
Changes go live, this includes in trainings or process updates.
Who will be taking over for you long term? What do they need to know?
How can we improve and prepare you for change management?
Zendesk Implementation items: Triggers and automations. Proper notifications for your customers/clients Customized ticket fields and forms to track your contacts (required for reporting). User and Organization strategy and Schedules. Views and Macro curation. Website widget for Support. Add on: Guide, Answer Bot (requires Guide), Talk and or Chat.
Best practices and how your Zendesk works (documentation)
How to Get Started
The first step to working together is to understand your business case and we do this through an Intro call. Once we understand your situation, we will put together a customized service for you and introduce you to the team who would be assisting you on your journey. We don't believe in handing our Clients off to a different team once you're onboarded. The person who helps you understand your solution also sees you through your engagement for as long as you're with us.
To get started, book a call with us, or complete our Intro Questionnaire. After we get to know a bit more about you, you can expect an Exploratory call within about a week. If you have an urgent matter, please call us at (310) 844-1172. We're here for you Monday - Thursday, 9 AM - 5 PM PST.