The PowerhouseCX program is a fully done for you overhaul of your current customer experience operations program. We've found that companies who benefit from this offering are on the cusp of significant change: extreme growth, need to modernize their digital CX, or have experienced significant set backs and want to build for scale moving forward.
What's included in the PowerhouseCX Program?
We include three main areas, with add-ons according to your specific needs. While the program itself is systemized, your deliverables and our approach to achieving your results are customized.
Three areas included within PowerhouseCX
Powerhouse Customer Engagements (Set up email, live chat, phones, returns, etc.)
Powerhouse Training (elearning, employee onboarding)
Powerhouse Planning (workload and staffing requirements)
Additional areas which can be included as required:
Powerhouse Coaching (mentorship for CX leader)
Powerhouse Quality Assurance (consistent customer engagements)
How does the PowerhouseCX Program work?
Once we complete the Powerhouse Optimization process, we prioritize the work to be completed to get you to PowerhosueCX status. Typically, the program takes a minimum 12 weeks to implement, but may take longer depending on internal resources, timelines and budget.
We can break the program down to smaller mini projects, depending on your need and comfort level.
Our goal is to provide you with the foundation that's needed to scale. Your CX program should not break down when you double in size.