What We Do
We'll take you from reactive to proactive, in as little as 90 days.
In the world of CX, we are often fighting fires and dealing with issues as they're presented. Getting ahead of that can be the answer to your customer and employee retention challenges. We took 20+ years in Customer Experience and poured them into a systematic, yet customizeable approach to setting up Customer Experience to scale.
The best option to get an outside perspective of what's missing in your Customer Experience process that may be causing you trouble (or costing you money).
Give us 4 to 6 weeks together and we will give you a roadmap you can execute with or without us.
It takes a team to build customer experience teams that scale. Instead of hiring full time roles, we offer the results those roles would deliver for you.
Programs we can implement for you: Ticketing Systems, Workforce Management, Training and Quality Assurance.
Completely overhaul your customer experience, from people to process to technology.
The full Powerhouse CX program takes minimum 12 weeks to implement, and can be stretched out to up to 1 year depending on your budget and the urgency of the changes you require.
We're a Los Angeles based boutique agency that works with customer centric companies all over the world to set up and scale customer experience operations.
We've created Customer Experience Operations for B2B, B2C and Ecommerce companies of all sizes, all over the world with a goal of bridging the gap between Customer Experience as a concept and customer experience in reality.
My company was creating a first in class customer experience team. We hired The WorkForce Pro and were so pleased with the results. Ty and her team helped created all process flows, workforce management, training materials, provided customer experience back up help and more. The WorkForce Pro team headed by Ty was incredible. Very professional and knowledgeable. I highly recommend The WorkForce Pro!
Ty and the team at Workforce Pro are extremely professional and maintain onetime project management. They worked with us on our Zendesk migration and optimization and not only drove the project but also made ongoing enhancement recommendations. They were true partners! I highly recommend them.
The engagement has met [our] needs. The Workforce Pro was able to transition the [our] new hire training virtually, reducing the time spent on training each member. Further, they also managed to help in enabling a 7-day week customer support. Overall, they were proficient and attentive.